Reservations and payments policy

MediaCla offers customers the option to reserve products in order to secure their purchase and importation from the United States to Peru. By making a reservation, the customer accepts the following conditions:

Reserving a product requires payment of the amount specified for each listing or current promotion. This amount allows us to begin the purchasing process and secure availability of the requested product.

Each product may require a different reservation amount. The amount will be disclosed before the transaction is confirmed and may vary depending on the type of product, its availability, or current promotions.

A reservation will only be considered confirmed once payment has been received and validated by MediaCla. Sending proof of payment does not constitute automatic confirmation, as the payment must be properly credited to one of our official accounts.

A payment will be considered properly recorded when MediaCla confirms its validation by email, WhatsApp, or sales ticket. The generation of this notification indicates that the payment has been verified and entered into the system.

Any outstanding balance must be paid before the product is delivered. MediaCla may request full payment once the product has arrived in the country or is approaching delivery.

Once notified that the product is available in Lima, the customer will have 15 calendar days to complete payment and coordinate delivery.

Reservations apply exclusively to the product selected at the time of purchase and may not be freely transferred to another product without MediaCla’s express authorization.

Once a reservation is confirmed, the unit is assigned exclusively to the customer and is no longer offered to other buyers. If the customer decides not to proceed with the purchase, the reservation payment will not be refundable, and MediaCla may make the product available for sale again.

If a customer does not complete payment within the timeframe communicated by MediaCla, the company may cancel the reservation, make the product available for sale again, and retain all or part of the amount paid to cover expenses incurred.

All payments must be made exclusively through MediaCla’s official channels. The company will not be responsible for payments made to unauthorized accounts or third parties.

MediaCla reserves the right to request additional verification when unusual transactions are detected or when confirmation of a payment’s authenticity is necessary.

The use of forged or altered payment receipts, or any attempted fraud, will result in immediate cancellation of the purchase, permanent restriction of the customer, and, where necessary, appropriate legal action.

Prices, promotions, and reservation conditions may change without prior notice for new transactions. Confirmed reservations will retain the conditions in effect at the time of confirmation unless both parties agree otherwise.